Returns & Exchanges
At hoor.pk, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 7-day return and exchange policy on all unworn items with original tags intact.
Initiate Request
Contact our customer support team via WhatsApp or email within 7 days of delivery to request a Return Merchandise Authorization.
Pack the Items
Securely pack the items in their original packaging, ensuring all labels, tags, and invoices are included to qualify for a full refund or exchange.
Ship the Package
Send the package back to our warehouse using a traceable courier service of your choice and share the tracking number with our team.
Quality Inspection & Refund
Once we receive and inspect the items for any signs of wear or damage, we will process your exchange or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing